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Refund policy


RETURN, REPLACEMENT & EXCHANGE POLICY

2-Day Replacement & Size Exchange Guarantee

At AKAZ, we want you to shop with confidence. If you receive a damaged, defective, or incorrect product, or need a different size, you can raise a request within 2 days of delivery, subject to the conditions below.

1. Return & Exchange Period

  • Return or exchange requests must be raised within 2 days from the date of delivery.

  • Requests raised after 2 days will not be accepted.

  • The product must be unused, unwashed, unaltered, and in original sellable condition.

  • All original tags, labels, packaging, and accessories must be intact.

2. Return / Refund Eligibility

Returns are accepted only in the following cases:

  • Product received is damaged or defective.

  • Product received is incorrect or different from the product ordered.

Returns are not accepted for change of mind, personal preference, or incorrect product selection, except where a size exchange is applicable.

All return requests are subject to quality inspection and approval by AKAZ.

3. Size Exchange

  • Size exchanges are available within 2 days of delivery.

  • Exchange is subject to the availability of the requested size.

  • A flat ₹99 exchange fee per product will be applicable.

  • The replacement product will be dispatched after the returned product is received and successfully passes quality inspection.

  • If the requested size is unavailable, a suitable alternative resolution may be offered by AKAZ.

4. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product:

  • Raise a return/replacement request within 2 days of delivery.

  • Provide clear photographs of the product and packaging when requested.

  • The product must remain unused, unwashed, and unaltered.

  • Once the product is received and inspected, AKAZ will determine eligibility for replacement or refund/store credit.

5. Product Condition

To be eligible for a return or exchange, the product must:

  • Be unused and unwashed.

  • Have all original tags and labels attached.

  • Not be altered, repaired, stained, damaged, or worn.

  • Be returned in its original packaging wherever possible.

Returns may be rejected if the product does not meet these conditions.

6. Shipping & Return Charges

  • Shipping within India: Free.

  • Return charges: A flat ₹199 will be deducted from the eligible refund/store credit for approved returns.

  • Size exchange: A flat ₹99 per product exchange fee will apply.

  • For damaged, defective, or incorrect products, return/replacement charges may be waived after verification and approval by AKAZ.

7. Refund / Store Credit Policy

  • Approved refunds are processed within 7 days after the returned product is received and passes quality inspection.

  • For eligible returns, the applicable amount after deductions will be issued as AKAZ store credit/coupon via email.

  • Store credit/coupons can be used for future purchases on the AKAZ website.

  • Refunds are subject to successful verification and approval of the returned product.

8. Order Cancellation

  • Orders can be cancelled only before dispatch.

  • Once an order has been dispatched/shipped, cancellation is not possible.

  • If the order has already entered the dispatch process, cancellation may not be possible even if the customer contacts us before receiving the shipment.

9. Partial Cash on Delivery (COD) Policy

What is Partial COD? Partial COD allows you to confirm your order by paying a small advance amount online, with the remaining balance paid in cash at the time of delivery.

How It Works

  • A non-refundable advance (token amount) is collected at the time of placing the order.
  • The remaining balance is paid in cash upon delivery.
  • Your order is confirmed only after the advance payment is successfully processed.

Advance Amount The advance amount will be displayed at checkout and varies by order value.

Cancellations

  • Orders cancelled before dispatch: The advance amount is non-refundable.
  • Orders cancelled after dispatch or refused at delivery: The advance amount is forfeited and return shipping charges may apply.

Refunds

  • If the delivered item is eligible for a return under our Return Policy, the product amount (excluding the advance) will be refunded via the original payment method or store credit.
  • The advance amount is non-refundable under any circumstance.

Eligibility Partial COD is available on select products and pin codes. Availability will be indicated at checkout.

10. How to Return or Exchange a Product

Step 1: Find Your Order

Visit the Exchange section on the AKAZ website and enter your registered phone number and email address.

Step 2: Select Your Order

Select the relevant Order ID and choose the product you wish to return or exchange.

Step 3: Select Return or Exchange

Choose the appropriate option and select the reason for your request.

Step 4: Provide Details

Provide the required information and photographs, if requested.

Step 5: Prepare the Product

Ensure the product is:

  • Unused and unwashed

  • Unaltered

  • In original condition

  • With all tags and labels attached

  • Packed securely, preferably in the original packaging

Step 6: Pickup

Once your request is approved, a pickup may be arranged through our logistics partner.

Step 7: Quality Inspection

After the product reaches us, it will undergo a quality check to verify that it meets the return/exchange conditions.

Step 8: Replacement / Store Credit

Once the return passes inspection:

  • An approved exchange will be processed and the replacement dispatched, or

  • Eligible store credit/refund will be processed according to this policy.

11. Important Information

  • Please raise your request within 2 days of delivery.

  • Keep your Order ID and registered contact details available when submitting a request.

  • Do not remove the product tags before confirming the fit and condition of the product.

 

  • Once a product has been washed, worn, altered, or damaged after delivery, it may not qualify for return or exchange.

  • All return and exchange requests are subject to verification and approval by AKAZ.

For assistance with your return or exchange, please contact AKAZ Customer Support through the contact details provided on our website.